I was skeptical at first. However, after using GETIDA’s services, I recovered an astounding $47,392 in funds Amazon owed me. Despite generating $80.46 billion in third-party seller service revenues in 2020, Amazon makes mistakes, and if you don’t file claims, you’re essentially leaving money on the table.
What makes GETIDA legitimate is their impressive 90% success rate on FBA reimbursement claims and their ability to get an average of 63% of previously unsuccessful claims approved. Additionally, they only take a percentage of what they recover for you, making it a risk-free solution for Amazon sellers.
In this comprehensive review, I’ll walk you through my experience with GETIDA.com, explain how their automated auditing system works, and show you exactly how they helped me recover funds I would have otherwise lost forever.
What Is Amazon FBA Reimbursement and Why Does It Matter
Amazon FBA reimbursements represent financial compensations issued when errors occur within the fulfillment system. These payments correct discrepancies that directly impact your bottom line as a seller.
Common FBA discrepancies that cost sellers money
Most Amazon sellers lose between 1% to 3% of their inventory annually due to FBA errors. For a million-dollar business, that’s $10,000-$30,000 disappearing yearly. The most frequent issues include:
- Lost inventory during transit or storage (accounts for nearly 40% of all reimbursement claims)
- Damaged products from mishandling or poor storage conditions
- Untracked customer returns where refunds are issued without items returning to inventory
- FBA fee errors from incorrect measurements (up to 20% of inventory is misclassified)
- Unauthorized disposal of inventory without seller consent
Furthermore, weight or dimension miscalculations can lead to significant overcharges. One seller lost $35,000 because a $1 per-unit overcharge went unnoticed for over a year.
How Amazon handles reimbursements
Amazon calculates reimbursement value based on whether the item was lost or damaged before or after the customer ordered. For shipments to Amazon and fulfillment center claims, they reimburse the sourcing cost of the item.
The maximum reimbursement for a single unit is capped at $5,000. For items valued beyond this threshold, Amazon recommends third-party insurance.
Notably, Amazon’s reimbursement windows have significantly shrunk. Until recently, sellers had 18 months to file claims, but now most claims must be submitted within 60 days of the incident.
Why many sellers miss out on claims
Many FBA sellers fail to recover eligible funds because they:
- Lack sufficient knowledge about Amazon’s reimbursement policies
- Don’t maintain accurate inventory records
- Miss the shortened claim-filing deadlines
- Submit incomplete documentation or incorrect data
- Fail to monitor inventory reports regularly
Consequently, tools like GETIDA have become essential for Amazon sellers. After testing getida.com myself, I found their systematic approach to identifying discrepancies particularly valuable. Their service handles the entire reimbursement process—from auditing to claim filing—allowing sellers to focus on growth rather than administrative headaches.
Types of Amazon FBA Reimbursement Claims You Can File
Filing for Amazon FBA reimbursements requires understanding the specific claim categories that Amazon recognizes. Throughout my years selling on the platform, I’ve identified four primary claim types that could help recover your lost revenue.
Lost inventory during shipment or in the warehouse
Lost inventory claims can be filed when products vanish while in Amazon’s care. Initially, these losses occur during transit to fulfillment centers or while stored in warehouses. The maximum reimbursement for any single item is capped at $5,000. For shipment-to-Amazon claims, Amazon reimburses the sourcing cost of the item.
Claims for lost items must be submitted within 60 days after the date the item was reported missing. Moreover, for items lost in transit during removal orders, you must wait at least 15 days from the last confirmed movement before filing, with a final deadline of 75 days from shipment creation.
Damaged items in fulfillment centers
Likewise, Amazon takes responsibility when products are damaged in their fulfillment centers or during transit to customers. Claims for damaged inventory must be filed within 60 days from when the item is marked as “Damaged at Amazon fulfillment center”.
For items damaged during removal orders, you can submit your claim immediately upon receiving the damaged products, but no later than 60 days after delivery. Subsequently, Amazon will calculate the reimbursement based on the item’s condition and your sourcing cost.
Customer return issues and refund mismatches
Customer return discrepancies represent another major reimbursement category. These include situations where items are refunded but never returned, incorrect items are returned, or products come back damaged.
According to GETIDA’s research, Amazon automatically pays sellers on 98.5% of customer return issues within 64 days. Specifically, you should file customer return claims no sooner than 60 days and no later than 120 days after the customer refund or replacement.
Overcharged FBA fees and incorrect dimensions
Finally, Amazon sometimes miscalculates fees based on inaccurate product dimensions or weight measurements. To qualify for this reimbursement, you must submit requests within 90 days of the charge.
Products are ineligible for remeasurement if they’ve been remeasured twice in the past 60 days, have no available units in the fulfillment center, or your account has exceeded the monthly remeasurement request limit.
Throughout my experience with GETIDA reviews, I’ve found their automated system particularly effective at identifying these claim types, especially the complex dimension-related overcharges that many sellers miss.
How to File a Reimbursement Claim on Amazon
Navigating the Amazon reimbursement claim process requires attention to detail and persistence. Manual claim filing might seem tedious, yet understanding the proper procedure can significantly increase your recovery rate—something I appreciated more after seeing GETIDA’s streamlined approach.
Step-by-step process using Seller Central
Filing a claim through Amazon Seller Central follows this straightforward process:
- Log in to your Amazon Seller Central account
- Navigate to the Help section and select “Contact Us.”
- Choose “Fulfillment by Amazon” as the issue category
- Select “FBA inventory reimbursement” as the topic
- Provide essential details, including Shipment ID or order number, ASIN, SKU, and supporting evidence
- Submit your claim and track its status in the Case Log
Throughout the investigation, Amazon may request additional information. Therefore, you must respond within seven days to avoid claim denial.
Required documentation for each claim type
The documentation needed varies based on claim type:
For lost inventory, you’ll need the Amazon Shipment ID, proof of inventory ownership (supplier invoice showing date and product details), and proof of delivery.
For damaged items, include photographs of damage, condition notes, and customer feedback if applicable.
To dispute overcharged fees, attach evidence showing the correct dimensions or weight.
For removal order issues, include the removal order ID, FNSKU, shipment ID, quantity affected, and clear images showing any damage or discrepancies.
Time limits and eligibility windows
In contrast to the previous 18-month window, Amazon has dramatically shortened claim deadlines as of October 23, 2024:
- Fulfillment center operations claims: within 60 days after the item is reported lost or damaged
- Customer returns claims: between 60-120 days after the customer refund date
- Removal claims for items lost in transit: between 15-75 days from shipment creation
- Fee disputes: within 90 days of the charge
Given these tightened windows, many sellers turn to services like getida.com to automatically track eligible claims—a decision that ultimately helped me recover $47,392 in missed reimbursements.
How GETIDA Helped Me Recover $47,392 in FBA Refunds
After trying several Amazon reimbursement methods without success, I turned to GETIDA as a last resort, never expecting to recover $47,392 in FBA refunds. The entire experience transformed how I approach my Amazon business finances.
Automated auditing and claim filing
The hands-off approach is undeniably GETIDA’s greatest strength. Their system automatically audited my past 18 months of Amazon FBA transactions, uncovering discrepancies I had completely missed. Their team handled everything from identifying issues to filing claims with Amazon.
What impressed me most was their ability to manage complex claim types, including lost inventory, damaged items, inbound shipment discrepancies, and incorrect Amazon fees. Given that approximately 40% of claims require documentation like Proof of Inventory Ownership, their expertise proved invaluable in navigating these requirements.
Real-time dashboard and tracking
GETIDA’s intuitive dashboard became my central command for monitoring reimbursement progress. The interface displayed filed cases, success rates, cash reimbursed, and inventory recovered. I could instantly see which claims needed additional documentation.
Their proprietary dashboard technology continuously updates the status of all claim types, presenting a comprehensive view of my potential financial recovery. This transparency eliminated the mystery typically surrounding Amazon’s reimbursement process.
Performance-based pricing model
Perhaps the most compelling aspect is GETIDA’s pricing structure—they only get paid when you do. The service operates on a 25% commission model, taking a quarter of whatever they recover for you. For new users, they offer the first $400 in reimbursements for free.
Even better, through certain partnerships, you can access offers for your first $600 in reimbursements at no cost. There are absolutely no monthly fees or subscriptions.
Is GETIDA legit? A look at getida.com and getassist.com reviews
Indeed, GETIDA is completely legitimate with roughly a decade of proven results. As an authorized Amazon Selling Partner, they follow all proper protocols when filing claims.
Their expertise is evidenced by impressive statistics: they successfully secure reimbursements for over 90% of claims they open and recover an average of 63% of previously unsuccessful claims. This remarkable success rate stems partly from having former Amazon employees on their team who understand the internal workings of Amazon’s reimbursement department.
Conclusion
My experience with GETIDA fundamentally changed how I approach my Amazon FBA business finances. Previously, I was losing thousands of dollars without realizing it, but now I carefully monitor potential reimbursements. After recovering $47,392 in lost funds, I can confidently say that proper FBA reimbursement management should be essential for every Amazon seller.
Certainly, Amazon’s shortened claim windows make it nearly impossible for busy sellers to track everything manually. Most claims now require filing within 60-90 days rather than the previous 18-month window. This tightened timeline, coupled with the fact that sellers typically lose 1-3% of annual revenue to FBA discrepancies, makes automated solutions particularly valuable.
GETIDA stands out from competitors primarily because of its performance-based pricing model. They charge nothing upfront and take only 25% of whatever they recover. First-time users even get their initial $400-600 in reimbursements completely free. Their dashboard provides real-time visibility into claims, while their 90% success rate demonstrates clear expertise in this specialized area.
Though I initially questioned whether such a service was necessary, the results speak for themselves. Amazon makes mistakes despite its technological sophistication, and these errors directly impact your bottom line. Filing claims manually would have consumed countless hours I simply couldn’t spare.
The money recovered through GETIDA represents funds that would have otherwise disappeared forever. Consider this: if you’re doing $1 million in annual sales, you might be leaving $10,000-$30,000 on the table each year. Therefore, whether you’re a new seller or an established business, auditing your FBA account for reimbursement opportunities should become a standard part of your operational strategy.